SupportThis area of our web site will provide access to our online Technical Assistance Center (TAC) and our Virtual NOC for customer support services. You may contact our customer support department by calling 1-787-724-4842, via Fax at 1-787-722-4843 or via email at This email address is being protected from spambots. You need JavaScript enabled to view it. .
Our Virtual NOC will allow customers to open trouble tickets directly on our system. This allows for faster service and support.
If you are having an emergency please contact our Network Operation Center (NOC) at 1-787-724-4822. Below is our Escalation List for further support.

 

Boton-Virtual-Noc

 

 

LevelTelephoneConatct NamePositionWorking Hours
1 787-977-8025
Help Desk
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2
787-640-2298
787-240-9014
Arturo Cordero
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Eduardo Rodriguez:
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Network Eng.
Monitor Devices and Troubleshooting
Mon. thru Friday
8:30am - 7:00pm
Saturday
8:30am - 1:00pm
3 787-616-3767
Pablo Martinez
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 VP of Engineering/Operation
Mon. thru Friday
7:00pm - 8:30am
Saturday
1:00pm - 8:30am
4 787-667-3487
Edward Amador
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 Operation & Physical plant in charge.
5 787-613-6555
Edgardo De La Torre
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General Manager
6 787-530-3687
Juan T. Pe├▒agaricano
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 President

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Data@ccess Communication Inc.
316 Avenida De La Constitucion,
San Juan, Puerto Rico 00901
Tel: 787-977-8025 Fax: 787-722-4843